Terms & Conditions

Welcome to INTENSITY ACTIVE. By shopping with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Product & Purchase

• All products are described as accurately as possible. Please review product details, sizing, and availability before purchasing.
• Colors may vary slightly due to screen settings.

2. Orders & Payment

• Orders are confirmed after payment is successfully processed.
• We accept various payment methods, including credit/debit cards, bank transfer, and e-wallets.
• All transactions are processed securely.

3. Shipping & Delivery

• Orders are processed within 1-3 business days after payment confirmation.
• Shipping times depend on your location and courier service.
• We are not responsible for delays caused by couriers or incorrect shipping information provided by the customer.

4. Returns & Exchanges

• Returns and exchanges are accepted within 7 days of receipt, provided items are unworn, unwashed, and in original packaging with tags attached.
• Sale or discounted items are non-refundable and non-exchangeable.
• Shipping costs for returns/exchanges are the responsibility of the customer, unless the product is defective or incorrect.

5. Refunds

• Refunds are processed after returned items are received and inspected.
• Refunds will be made to the original payment method within 7-14 business days.

6. Privacy & Security

• Your personal information is kept confidential and used only for order processing and communication.
• We do not share your data with third parties except as required for payment and shipping.

7. Copyright & Intellectual Property

• All content, images, and designs are the property of INTENSITY ACTIVE.
• Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Disputes

• Any disputes will be resolved amicably. If unresolved, they will be subject to the laws and jurisdiction of Indonesia.

9. Contact

• For questions or concerns, please contact us at our Contact Us page.